This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
WELCOME TO GREAT SALT PLAINS HEALTH CENTER
Great Salt Plains Health Center is a Federally Qualified Health Center providing comprehensive medical, dental, and behavioral health care for families and individuals, of all ages, incomes and occupations, in our community and surrounding areas.
Great Salt Plains Health Center-Cherokee Great Salt Plains Health Center-Medford
405 S. Oklahoma Ave. 619 N. Front St.
Cherokee, OK. 73728 Medford, OK. 73759
Phone: (580) 596-2800 Fax: (580) 596-2805 Phone: (580) 395-3200 Fax: (580) 395-3201
Hours of Business:
Monday and Friday 7:00 A.M. - 5:30 P.M. Monday through Friday 8:00 A.M.-5:00 P.M.
Tuesday through Thursday 7:00 A.M. -7:00 P.M. 12:00-1:00 Closed for lunch
As your provider we want to make your experience with us as comfortable and convenient as possible. For this reason, we have extended hours and on call staff.
IF YOU HAVE AN EMERGENCY: CALL 911
On-call staff available 24 hours a day/7 days a week/ 365 days a year
After regular hours call 580-596-2800, and wait for the automated phone attendant
· In order to make your visit with us as smooth and quick as possible, it is necessary for you to telephone for an appointment.
· If your appointment is for a routine or follow-up visit, you will speak with a receptionist.
· If you are calling for an urgent situation, you will be connected to a staff nurse so that your health needs may be assessed quickly and your appointment may be made according to your needs.
· If you are inquiring about lab results or anything else related directly to your healthcare needs you will speak to a receptionist, and they will send a message detailing your needs to a staff nurse.
****If you must miss your appointment, please notify us as soon as possible so that another patient can be scheduled.
WHAT TO BRING TO YOUR APPOINTMENTS:
· Valid picture ID (driver’s license, state or federal issued ID, etc.)
· If applying for our sliding fee scale, bring previous year’s income tax return or another form of income verification.
· Your insurance co pay or fee for appointment.
· If your current address is different from the one on your ID, bring a utility bill with your current address on it. Bring all medication bottles to each appointment. Bring children’s immunization records, if you have them.
· Notify us if your address, phone number, employment or family status changes.
Patient Centered Medical Home
What is a Patient Centered Medical Home?
· Patient-Centered Medical Home (PCMH) is based on years of research that supports the need to improve how primary care is delivered.
· It is an innovative, team-based approach to providing healthcare services.
· It is a partnership between the patient, primary clinician, and a healthcare team.
· Together, following evidence-based guidelines for medical care, the team will coordinate to provide the best health care services possible for you.
What can my Medical Home do for me?
· Your Medical Home Healthcare team will partner with you to organize your health care needs.
· A Medical Home:
o means having a “home base” for your medical needs and medical information.
o increases your access to care. For urgent care during hours, call GSPHC to schedule a same day appointment. Many urgent health care needs can be handled by your health care team and avoid the cost of an ER visit.
o coordinates your care within our office, your specialists and, when needed, hospitals to provide personal medical care that is optimal for you.
o will help improve communication between you and your health care team.
Who is on my Medical Team?
· A Medical Home Healthcare team is your chosen group of healthcare professionals working together to organize your healthcare needs using the best available tools, information and technology.
· This team may consist of providers, nurses, specialists, dentists, therapists and care coordinator.
Our Role As Your Healthcare Team:
· A safe environment to talk about your confidential concerns and treat you with respect, dignity and compassion.
· Address your questions and concerns at each appointment.
· Work together with you, using shared decision making to help you manage your health.
· Serve as the captain of your healthcare team, coordinating care both inside and outside of Great Salt Plains Health Center.
Your Role As A Patient:
· Be an active participant on your healthcare team. Ask questions about your care and tell us if you don’t understand something.
· Bring a list of concerns/questions and all medications to your visit, and any test results you may have.
· Keep all appointments or call to reschedule. This includes lab appointments and referrals/consults.
· Inform other healthcare professionals that we are your primary care provider and ask them to share information regarding your health with us.
GSPHC wants to be your medical home. This means that we will follow your care throughout an illness, hospitalization, or referral. We will be the main contact for you for all of your medical needs, if needed, dental and behavioral health as well. GSPHC wants all patients to be an active participant in their care and asks that you allow us to be your provider of choice.
TO OUR VALUED PATIENTS:
· Great Salt Plains Health Center’s mission is to provide affordable, comprehensive, and high-quality health care to all. Our doctors and staff are committed to this mission and strive to provide the best health and dental care possible.
· In order to continue with our current level of services, it is necessary to collect a fee from all of our patients when services are received. This includes the co-pay from Medicare and private insurance, as well as the minimum fee associated with the sliding fee scale.
· If you have medical coverage, our staff will file claims to your insurance company, Medicaid, or Medicare on your behalf. If you think you might be eligible for Medicaid (SoonerCare), our staff will be available to help you obtain the needed paperwork in order to apply for this assistance.
o For patients that do not have any type of medical coverage, our fees will continue to be discounted using the sliding fee scale. This is based on your family income and size.
o For patients qualifying for minimum fee, a doctor’s visit will be $20. If labs are needed, the cost will be $10 for every lab performed for minimum patients. (Example of a office appointment with a lab: If you have an office visit AND have a lab drawn the cost to a minimum patient will be $30).
o There are a few labs that GSPHC cannot offer at a complete discount. These labs will be $50 and GSPHC will make every effort to notify the patient prior to drawing lab.
o The minimum fee for a dental patient is $30. This will include the exam and x-rays. All dental treatments are also based on a sliding fee.
· If there are no refills on your medication, please have your pharmacy send a refill request to us.
· A provider will look at the request and determine if it is time for you to be seen in the office, or if a refill can be sent to your pharmacy without an appointment being scheduled.
· This may take up to 24-48 hours, so be sure to call at least 24 hours in advance for refills.
· Be sure to allow extra time for weekends and holidays.
The staff at Great Salt Plains Health Center appreciates your ongoing support of the health center, and we look forward to serving you and your family as your medical home.
Absolutely NO SMOKING is allowed in any of part of the Health Center including parking lot or any part of grounds.
PATIENT RIGHTS AND RESPONSIBILITIES
· It is the policy of Great Salt Plains Health Center to treat all information confidentially. This includes patient records and conversations. We will investigate any reported violation of this policy. If you have any questions, please ask any front desk receptionist for information.
· Great Salt Plains Health Center makes every effort to provide our patients with an environment that is safe, private, and respectful of our patient’s needs. If you have a complaint about our services, facilities or staff, we want to hear from you. We will do everything that we can to see that your experience with us is professional in every way.
ISSUES OF CARE
· Great Salt Plains Health Center is committed to your participation in care decisions.
· As a patient, you have the right to ask questions and receive answers regarding the course of clinical care recommended by any of our health providers, including discontinuing care.
· We urge you to follow the healthcare decisions given to you by our providers.
· However, if you have any doubts or concerns, or if you questions about the care prescribed by our providers, please ask.
· The patient has the right to receive information from health providers and to discuss the benefits, risks, and costs of appropriate treatment alternatives. Patients should receive guidance from their health providers as to the optimal course of action. Patients are also entitled to obtain copies or summaries of their medical records, to have their questions answered, to be advised of potential conflicts of interest that their health providers might have, and to receive independent professional opinions.
· The patient has the right to make decisions regarding the health care that is recommended by his or her provider. Accordingly, patients may accept or refuse any recommended medical treatment.
· The patient has the right to courtesy, respect, dignity, responsiveness, and timely attention to his or her needs regardless of race, religion, ethnic or national origin, gender, age, sexual orientation, height, weight, or disability. The patient has the right to confidentiality. The health care provider should not reveal confidential communications or information without the consent of the patient, unless provided for by law or by the need to protect the welfare of the individual or the public interest.
· The patient has the right to continuity of healthcare. The health provider has an obligation to cooperate in the coordination of medically indicated care with other health providers treating the patient. The health provider may discontinue care provided they give the patient reasonable assistance, direction and sufficient opportunity to make alternative arrangements.
1. Good communication is essential to successful health provider-patient relationship. To the extent possible, patients have the responsibility to be truthful and to express their concerns clearly to the health care provider.
2. Patients have a responsibility to provide a complete medical history; to the extent possible, including information about past illnesses, medications, hospitalizations, family history of illness and other matters relating to their present health.
3. Patients have a responsibility to request information or clarification about their health status or treatment when they do not fully understand what has been described.
4. Once patients and health providers agree upon the goals of therapy, patients have a responsibility to cooperate with the treatment plan. Compliance with health provider instructions is often essential to public and individual safety. Patients also have a responsibility to disclose whether previously agreed upon treatments are being followed and to indicate when they would like to reconsider the treatment plan.
5. Patients should also have an active interest in the effects of their conduct on others and refrain from behavior that unreasonably places the health of others at risk.
1. Great Salt Plain Health Center is committed to providing the best treatment for our patients
2. Payment for services (insurance co-payment, the sliding fee plan, or full payment) is, required at the time of your visit. Cash, personal checks, money or order cashier’s check are accepted. Visa, Master Card, American Express, Discover, and debit cards are also acceptable means of payment.
3. If you have health insurance, including Medicare and Medicaid, we will file for reimbursement for the services we provided. Your insurance policy is a contract between you and your insurance company. You are responsible for knowing and understanding what services are and are not covered under your policy. If your insurance carrier denies any or all of the payment for any reason, you will be responsible for the denied amount of the visit. You are required to notify staff immediately when insurance coverage changes.
4. If you are uninsured, you may qualify for a discount. The Great Salt Plains Health Center offers a “sliding fee” scale that calculates the fee discount based on the number of individuals in your household and your household income (household income includes both spouses if applicable). If you would like to apply for this discount, you will be required to bring in three (3) recent pay stubs, a W-2 form, or a recent income tax form. Based on these findings you will be placed under the appropriate payment zone under the sliding fee scale. Please remember that this information has to be updated at least once a year. It will also need to be updated if you get another job or lose a job.
5. Great Salt Plains Health Center is not a free clinic and we must collect money from all of our patients in order to continue to provide services to our community.
6. Should you fail to comply with the above stated responsibilities, Great Salt Plains Health Center reserves the right to reschedule your visit, refer you to another practice, or dismiss you from our practice.